Navigating Change Together
At Heartland Weight Loss, we understand that change can be challenging, especially when it affects your health journey. Our decision to move to a direct-pay model wasn’t made lightly. After careful consideration, we recognized that stepping away from insurance limitations allows us to offer more focused, effective care without compromise. Our commitment to you remains steadfast, and we’re here to guide you through this transition with support and clarity every step of the way. If you have any questions or concerns, please reach out—our team is here to help.

A Partner in Your Wellness Journey
At Heartland Weight Loss, you are more than just a patient—you’re a valued member of our community. Our new model enhances our ability to provide personalized care that’s tailored to your specific needs and goals. We’re dedicated to being a true partner in your journey, offering evidence-based medical guidance alongside access to top specialists in nutrition, movement, and mental health. Together, we’ll create a wellness path that reflects your unique values and aspirations.

Affordable, Transparent Care Options
We know that the financial aspect of care is significant. Our new plan structure is designed to provide maximum value while remaining as affordable as possible. We’re offering a streamlined monthly plan priced at $165, with discounts available for six- and twelve-month commitments. This approach allows us to keep costs straightforward, without the hidden fees and limitations that often come with insurance-based care. If you have concerns about the financial transition, let us know; our team can discuss payment options and help you find the best path forward.

Q1: Why is Heartland Weight Loss making these changes?
Answer: The field of obesity medicine and health insurance has shifted significantly. By moving to a simplified, direct-pay model focused on medical interventions, we’re able to dedicate more resources directly to patient care and provide a streamlined, personalized experience. These updates allow us to continue delivering high-quality care without the limitations of insurance.

Q2: Will Heartland Weight Loss still accept insurance in 2025?
Answer: No, starting January 1, 2025, we will be out-of-network with all insurance plans. This change is part of our effort to simplify the business and reduce administrative burdens, allowing us to focus fully on patient care. Patients can still receive documentation to submit claims for potential out-of-network reimbursement.

Q3: Are there any new services available?
Answer: Yes, based on patient feedback, we are adding small group coaching sessions tailored to perimenopausal and menopausal women, offering additional support and connection.

Q4: Will Heartland Weight Loss offer any discounts for bringing a partner?
Answer: Yes, we will introduce a “Bring a Partner” discount, which will be billed jointly. We believe patients are often more successful with a partner, and this discount makes it easier to share the wellness journey.

Q5: Are you adding online scheduling?
Answer: Yes, in 2025, current patients will have access to an online scheduling system. This new feature aims to reduce scheduling friction and make it easier for both patients and staff to manage appointments.

Q6: How will partnerships enhance my care?
Answer: We are expanding partnerships with nutritionists, health coaches, and wellness apps to provide additional resources for comprehensive support. These partnerships ensure that our patients have access to quality resources across all pillars of wellness.

Q7: Can I keep my current plan in 2025?
Answer: Yes, if you’re already on a plan that’s been locked in for 2024, you can continue with it. We’ll be grandfathering in current plans for existing patients who wish to stay on them, so there’s no need to make a change if you’re satisfied with your current setup.

Q8: If I have a recurring care plan in December, will it continue into 2025?
Answer: Yes, as long as your care plan is active and set to auto-renew in December, it will carry over into 2025. However, if you cancel, pause, or make changes to your current plan, the only option available after that will be the new 2025 care plan at $165 per month.

Q9: How will I transition to the new direct-pay model if I currently use insurance?
Answer: If you’re currently using insurance to cover your visits, you’ll need to switch to a self-pay plan for 2025. Our team can discuss options with you to ensure a smooth transition. For those choosing not to continue in 2025, we can also assist with a safe, gradual wind-down of care to help minimize any weight regain or disruption.

Q10: Will I still be able to see the same providers I’ve been seeing?
Answer: Yes, you’ll continue to work with our experienced medical team. By reducing administrative overhead and focusing on direct care, we’re able to make more time available for the meaningful patient interactions you’ve come to value.

Q11: If I switch to the new plan, can I decide which additional resources (like nutrition or movement) to use?
Answer: Absolutely! The new model allows you to customize your care based on your personal goals and preferences. We’re here to offer medical guidance, and you’ll have the freedom to select which partner resources you’d like to incorporate into your wellness journey.

We understand that changes to your care can raise many questions, and we’re committed to answering them openly and fully. If you feel frustrated or unsure, please know that you’re not alone—our entire team is here to listen and provide clarity. The decision to leave insurance was made to improve your experience, eliminating restrictions and allowing us to focus on what matters most: your health. We encourage you to reach out with any questions or concerns, and we’ll work with you to make this transition as smooth as possible.

Your health is a lifelong journey, and Heartland Weight Loss is here for the long haul. With our new direct-pay model, we’re creating a sustainable, stable path forward, ensuring that our team can focus on delivering high-quality care without the administrative burden of insurance. This structure not only enhances your experience today but ensures that we can be here to support you for years to come.

If you have further questions, please call us at 913-620-1616 or email scheduling@heartlandweightloss.com